Zenora · Version 2.2 · July 2026
Zenora (the "Platform") is a technology service operated by Ready2Way LLC, a company organized in the United States of America ("we", "the Company").
Zenora is solely a technology intermediation platform that connects people who wish to sell second-hand items ("Sellers") with people interested in buying them ("Buyers"). The Platform allows Buyers to place purchase offers during a limited time window defined by the Seller.
Zenora is NOT an auction house, does NOT act as an auctioneer, is NOT a party to any transaction between users, does NOT own, store, inspect or transport the items listed, does NOT process payments between users, and does NOT act as agent, representative or fiduciary of any user.
The Platform merely provides innovative technological tools so that users may list, discover and agree on the sale of their items seeking the best possible outcome. Each user's use of those tools, as well as any agreements entered into with other users, are that user's sole decision and responsibility.
Every transaction originating through the Platform is a private, direct and exclusive agreement between the Buyer and the Seller. The Company does NOT assume, under any concept, any liability for agreements entered into between users, for their outcome, for their breach, or for the misuse of the tools provided. The Company does not warrant the quality, safety, legality, authenticity or accuracy of the items listed, nor the ability of Sellers to sell or of Buyers to pay.
To use the Platform you must be at least 18 years old and have the legal capacity to enter into contracts. By registering, you represent that you meet these requirements.
One (1) account per person is allowed. Each account must be associated with a unique, verifiable phone number and a unique, verifiable email address. Creating multiple, fake or automated accounts is prohibited and grounds for permanent suspension.
You are responsible for keeping your credentials confidential and for all activity that occurs in your account. You must notify us immediately of any unauthorized use.
We reserve the right to refuse, suspend or cancel accounts that breach these Terms, show signs of fraud, or pose a risk to other users or to the Platform.
GEMS (💎) are virtual units for internal use on the Platform that enable certain features, such as placing additional offers or accessing special sections.
GEMS are NOT money, have NO monetary value, and do NOT constitute a payment instrument, deposit, investment or financial asset of any kind. GEMS are NOT redeemable for cash, are NOT refundable, are NOT transferable between users, and do NOT bear interest.
GEMS may be obtained for free through the mechanics the Platform enables (registration, full viewing of advertising content, confirmation of completed transactions, referral program, or other promotions).
GEMS granted for completed transactions require both parties to record their respective confirmations. If a transaction is closed automatically upon expiry of the timeframes provided in Section 6 without both confirmations having been recorded, no GEMS will be credited to either party.
The Company reserves the right to modify, at any time and at its sole discretion, the ways of obtaining GEMS, the GEMS cost of features, and the amounts granted by each mechanic, as well as to adjust or cancel GEMS obtained through fraud, abuse or technical error.
Listing items on the Platform is currently FREE and requires no GEMS or payment of any commission on sales. The Company reserves the right to establish in the future costs, fees, or GEMS requirements for listing or other currently free features, by notifying users in advance through the Platform or via the registered contact methods, with reasonable prior notice. Listings made prior to any such change will not be affected retroactively.
The Platform may offer optional GEMS packs in exchange for a monetary price. Purchasing GEMS is always optional: every feature of the Platform can be used by obtaining GEMS for free through the mechanics described in this section, and purchasing merely accelerates that process. GEMS acquired by purchase have exactly the same nature and limitations as those obtained for free: they are not money, are not redeemable for cash, are not transferable, bear no interest, and have no value outside the Platform. Except where applicable law mandatorily provides otherwise, GEMS purchases are final and non-refundable once credited to the account. Pack prices may vary by region and may change at any time; changes do not affect purchases already made.
GEMS have no value outside the Platform and are extinguished upon account closure, with no right to any compensation.
Certain Platform features consume GEMS automatically once the user enables them. By enabling a feature that states a GEMS cost, the user authorizes the corresponding debit from their balance each time that feature runs, without a separate confirmation on each occasion. The Platform displays the current cost before activation. If the balance is insufficient at the time of the debit, the feature does not run, or runs in its no-cost mode where so indicated, and no debt is created for the user.
The Seller lists an item for free, defining its description, photographs, condition, starting price, optional immediate-purchase price ("Buy Now"), listing duration and geographic scope. The Seller is solely responsible for the truthfulness and accuracy of the listing.
Buyers may place offers during the listing's validity. EACH OFFER IS A FIRM COMMITMENT TO PURCHASE: by offering, the Buyer undertakes to complete the purchase for the amount offered if it is the highest offer at closing.
Using "Buy Now" closes the listing immediately and constitutes a commitment to purchase at the set price.
The Seller may activate the "Final Round" mode: an accelerated closing that reduces the remaining time to a short final window (typically 15 minutes), visible to all participants. During the Final Round the "Buy Now" option is disabled, and offers placed in the final moments may briefly extend the closing so that other participants have an opportunity to respond, in accordance with the rules visible on the Platform. Activating the Final Round is the Seller's exclusive decision and is subject to the technical requirements the Platform establishes (for example, existing offers and minimum remaining time).
The Platform may apply technical limits and validations to offers in order to prevent errors, manipulation or fraud, without this implying any warranty regarding user behavior.
Manipulating offers in any form is strictly prohibited, including offering on one's own items directly or indirectly, coordinating offers with third parties to inflate prices, or offering without intent to purchase.
Automatic relisting. When publishing, the Seller may optionally enable automatic relisting. If the listing closes without having received any offer, the Platform automatically reopens it for a new round of the same duration, up to a maximum of two relistings. Receiving a single offer stops any further relisting. This feature is available only for the durations indicated by the Platform and is disabled by default. If the listing is in the VIP Room, each relisting consumes the GEMS cost then in effect for that mode, pursuant to the GEMS section; if the balance is insufficient at the time of relisting, the listing reopens in its standard mode, without the VIP Room, and the Seller is notified.
In addition to the second-hand marketplace, the Platform offers a new products channel in which commercial sellers list items with a link to their own sales channel. In this channel the purchase is NOT completed on Zenora: the Buyer is directed to the Seller's site, where payment, shipping and any returns or claims take place.
The Company does not take part in those transactions, does not process their payments, does not charge commission on them and is not liable for their outcome. Listings in this channel are identified as sponsored content and warn, before the Buyer proceeds, that the purchase is completed outside the Platform.
Access to the new products channel requires a commercial seller account and is subject to the Commercial Seller Terms and Conditions, which supplement these Terms. The Company charges the Seller a GEMS cost for each visit generated to their sales channel, at the rate then published on the Platform; under no circumstances does it take a percentage of sales.
Ratings and reports in the new products channel refer exclusively to the match between what is published on Zenora and what the Buyer finds upon reaching the Seller's channel. Their regime is detailed in the Commercial Seller Terms and Conditions.
At the closing of a listing with offers, the Buyer with the highest offer and the Seller are connected through the Platform's internal chat, the only authorized coordination channel.
Payment and delivery of the item are agreed and carried out directly and exclusively between Buyer and Seller, by the means they choose and under their sole responsibility. The Platform does not participate, does not hold funds, does not offer an escrow service, and does not verify delivery.
Delivery may take place in person ("in hand") or by shipping, as agreed by the parties. When the parties choose shipping, the selection and hiring of the carrier, packaging, costs, risks of loss or damage, and any insurance are exclusively the parties' responsibility under their agreement. The Platform may provide fields to record the chosen delivery method and tracking data for purely informational and documentary purposes, without this implying any participation, custody, verification, or guarantee of delivery.
The Platform may establish maximum timeframes for recording the "Delivered" and "Received" confirmations (for example, a confirmation window following the registration of a shipment). Once those timeframes expire, the Platform may automatically update the status of the transaction and release the associated account restrictions, in accordance with the rules visible on the Platform. This automation is an internal operational feature and does not constitute verification, certification, or guarantee that delivery occurred.
The Buyer may report the non-receipt of the item within the confirmation timeframe. Such report suspends the automatic progression of the transaction and leaves it on record for review by the Company, without this implying any determination as to the facts or any obligation of the Company to resolve the dispute between the parties, in accordance with Section 14. Filing false or malicious reports constitutes a breach of these Terms and may be sanctioned under Section 9.
Both parties must confirm on the Platform that the transaction took place ("Delivered" by the Seller and "Received" by the Buyer) and rate each other. Until both confirmations and the corresponding rating are recorded, the user may not create new listings or participate in new offers. This restriction is intended to preserve the integrity of the Platform's reputation system and applies equally to Sellers and Buyers. The Company may lift this restriction at its discretion where rating proves impossible for reasons beyond the user's control.
Safety recommendations: meet in public, busy places during daytime; inspect the item before paying; do not share personal or financial information outside the chat; do not make advance payments to strangers. These recommendations are not a warranty: the decision to complete a transaction is solely yours.
A Seller's breach (failure to deliver a sold item) will result in temporary suspension of the account under Section 9 and the restitution of the GEMS used by the winning Buyer on that listing. This GEMS restitution is the only remedy the Platform offers and does not constitute compensation for the value of the item or for any damages.
The internal chat is exclusively for coordinating the transaction and asking about the item. It is prohibited to use it to exchange contact details in order to circumvent the Platform, as well as to send insults, threats, harassment, spam or illegal content.
The Platform uses automated systems and moderation review over chat messages. Attempts to violate the rules are recorded and may result in temporary writing blocks, suspension or account closure.
The Platform provides reporting tools to flag listings, messages, or conduct that violate these Terms or the law. Reports are handled confidentially and reviewed according to the Company's criteria and resources, without this creating any obligation to act in a particular way or any right to an individualized response. Filing false, malicious, or repeatedly unfounded reports constitutes a breach of these Terms and may be sanctioned under Section 9.
It is prohibited to list: weapons of any kind and their components; drugs, medicines and controlled substances; alcohol and tobacco; counterfeit goods or those infringing intellectual property; animals; stolen or illicitly sourced items; official documents; personal data; products recalled for safety; adult material; financial services; crypto assets; tickets or digital accounts whose resale is prohibited; and any item whose sale is prohibited by the applicable law in the Seller's or Buyer's location.
The Seller is solely responsible for ensuring their items comply with the law. The Company may remove any listing, at its sole discretion and without prior notice, without thereby incurring liability or assuming any general obligation to monitor content.
The user represents that all content they post (text, photographs) is their own or that they are authorized to use it, and grants the Company a worldwide, royalty-free, non-exclusive license to display, reproduce and promote it in connection with the operation of the Platform.
In order to show how the Platform works in recently opened regions, the Platform may display system-generated demonstration listings, always visually identified as "DEMO". These listings do not allow real transactions and do not correspond to items for sale.
The Platform displays third-party advertising content (advertisers). Voluntary and complete viewing of such content may grant GEMS under Section 3. The Company does not endorse or warrant advertisers' products or services, and any relationship between the user and an advertiser is outside the Platform.
Advertising content may be displayed in various formats (including, without limitation, rewarded videos, video banners, and static banners) to both registered users and non-registered visitors. Only the formats the Platform expressly identifies as rewarded grant GEMS for their voluntary and complete viewing, in accordance with Section 3; other formats grant no reward.
Depending on the severity and recurrence of violations, the Company may apply: warnings; temporary chat writing block (typically 24 hours); temporary restriction on listing or offering; temporary account suspension; restitution of affected GEMS; removal of listings; and permanent account suspension.
By way of guidance and without binding effect on the Company, temporary suspensions for breach of delivery or confirmation obligations follow a progression of seven (7) days on the first occurrence, fifteen (15) days on the second, and permanent suspension from the third onward. The Company may depart from this progression, upward or downward, in light of the circumstances of the case. Permanent suspension applies, without prior progression, in serious cases including fraud, offer manipulation, multiple accounts, or listing of prohibited items.
The application of sanctions is the Company's sole prerogative and does not give rise to any right to indemnification or refund.
The Platform does not publicly share users' personal contact details. Coordination between parties takes place through the internal chat, without revealing phone numbers or email addresses.
Chat messages are recorded in our systems and constitute documentary backup of the coordination between the parties. In the event of a dispute between users or a request from a competent authority under applicable law, the Company may provide such records.
The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.
By registering you agree to receive transactional communications relating to your activity (listing results, closing notices, confirmations). Promotional communications may be managed from your account preferences.
The Platform may offer you in-app notifications and, if you enable them on your browser or device, push notifications about your activity (for example, when your offer is outbid, when a listing enters Final Round, or when you receive a message). You may manage or disable push notifications at any time from your device or browser settings and from your account preferences.
The Platform, its code, design, trademarks, logos, proprietary text and the Zenora name are the property of their owner and/or the Company and are protected by intellectual property laws. The user is granted no license over them beyond personal use of the Platform in accordance with these Terms.
If you believe that content posted on the Platform infringes your intellectual property rights, you may notify us at the contact email indicated at the bottom, including identification of the work, the allegedly infringing content and your contact information. We will handle notices in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA) in the United States.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE COMPANY DOES NOT WARRANT: (a) that the Platform will operate uninterrupted or error-free; (b) the conduct, identity, solvency or compliance of any user; (c) the existence, quality, safety, legality or authenticity of the items listed; (d) that initiated transactions will be completed; nor (e) any economic outcome derived from use of the Platform.
The Platform's features (including, without limitation, the offer formats, auto-offer, immediate purchase, Final Round, chat and GEMS) are tools made available to the user. Misuse, negligent use, or use for purposes other than intended of those tools is the sole responsibility of whoever uses them, and the Company is not liable, under any concept, for their consequences.
No information or advice, oral or written, obtained from the Company or through the Platform will create any warranty not expressly set out in these Terms.
GENERAL RULE: THE COMPANY DOES NOT ASSUME, UNDER ANY CONCEPT, ANY LIABILITY FOR: (a) TRANSACTIONS, AGREEMENTS, PAYMENTS, DELIVERIES OR MEETINGS BETWEEN USERS, NOR FOR THEIR OUTCOME OR BREACH; (b) THE CONDUCT OF ANY USER, ON OR OFF THE PLATFORM; (c) MISUSE OF THE TOOLS PROVIDED; NOR (d) THE ITEMS LISTED, THEIR CONDITION, LEGALITY OR AUTHENTICITY. THE USER USES THE PLATFORM AND ENTERS INTO THEIR AGREEMENTS AT THEIR OWN ACCOUNT AND RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL ALSO NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, NOR FOR LOST PROFITS, LOSS OF DATA OR REPUTATION, ARISING FROM THE USE OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SUBSIDIARY CLAUSE: the foregoing exclusions are the applicable rule. Solely for the hypothetical event that, despite them, a competent authority were to determine by final decision any liability of the Company, the parties agree that the Company's total aggregate liability to the user, for all claims combined, shall not exceed one hundred United States dollars (USD 100). This clause does not imply any acknowledgment of liability: it is a last-resort limitation in case the preceding exclusions were judicially disapplied.
Some jurisdictions do not allow certain exclusions or limitations; in such case, these shall apply to the maximum extent permitted by local law.
The user agrees to indemnify and hold harmless the Company, its partners, directors and employees against any third-party claim arising from: (a) their use of the Platform; (b) their listings, offers or transactions; (c) their breach of these Terms; or (d) their violation of third-party rights or of the law.
Any dispute arising from a transaction (item quality, payment, delivery, returns, or any commercial disagreement between users) is exclusive to the parties involved and must be resolved between them. The Company does not act as mediator, arbitrator or guarantor, has no obligation to intervene, and is not liable, under any concept, for the outcome of an agreement between users or for any damages arising from it.
Notwithstanding the foregoing, the Company may, at the request of a party or a competent authority and in accordance with the law, provide the records of the transaction and the chat as documentary evidence.
These Terms are governed by the laws of the State of Utah, United States of America, without application of its conflict-of-laws rules.
Any dispute between the user and the Company that cannot be resolved amicably within 30 days of written notice shall be resolved by INDIVIDUAL, BINDING AND CONFIDENTIAL ARBITRATION administered under the commercial arbitration rules applicable in the State of Utah, seated in Salt Lake City, Utah. Small-claims matters qualifying for small claims court and the Company's actions to protect its intellectual property are excepted.
THE USER AND THE COMPANY WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS, COLLECTIVE ACTIONS OR REPRESENTATIVE PROCEEDINGS. Claims may only be brought on an individual basis.
ARBITRATION OPT-OUT RIGHT: you may reject this arbitration agreement by written notice to legal@zenoramp.com within thirty (30) days after creating your account (or, for existing accounts, after this clause takes effect), stating your name, the email associated with your account, and your decision to opt out of arbitration. Exercising this opt-out does not affect any other provision of these Terms.
If any provision of these Terms is held invalid, the remaining provisions shall remain in full force.
The Company may modify these Terms at any time. Modifications will be posted on this page with their version date and, when substantial, will be notified through the Platform's channels. Continued use of the Platform after posting constitutes acceptance of the new Terms.
The user may close their account at any time, subject to completion of transactions pending confirmation. The Company may suspend or terminate a user's access under Sections 2 and 9.
Sections that by their nature must survive termination (including 3, 7, 11, 12, 13, 14 and 15) shall remain in force.
These Terms are offered in Spanish and English. For users in the United States, in the event of any discrepancy between versions, the English version shall prevail.
Legal contact and notices: legal@zenoramp.com
Version 2.2 — July 2026.