Zenora Support
Everything you need to use Zenora, and how to reach a person when you need one.
Contact us
Write to support@zenoramp.com and we answer within one business day.
Common questions
How do I list an item?
Tap Publish, add photos, a title, a description and your starting price. Your listing opens a round of offers with a time limit, and buyers compete during that time. Listing is free and you keep 100% of your sale.
How do offers work, and what is Buy Now?
Buyers place offers above your starting price during the round. The highest offer when time runs out wins. If an offer arrives in the final minutes, the clock extends so nobody wins by arriving last. Buy Now lets a buyer close the sale immediately at the price you set, without waiting for the round to end.
What are GEMS?
GEMS are the credits a buyer spends to make offers. You earn them for free by watching short videos, or you can buy them in packs. Sellers never pay: publishing and selling cost nothing, and 0% seller commission means the sale price is yours.
How do I report or block someone?
Every listing and every profile has a Report option, and you can block a person from their profile or from your chat with them. A blocked person cannot message you or offer on your listings. We read every report.
How do I delete my account?
You can delete your account and your data from your profile, at any time, without writing to us. The page below explains exactly what gets deleted.
Staying safe when you meet
Payment and delivery happen in person, between the two of you. Meet in a public place with people around and in daylight. Take someone with you if you can. Check the item before you pay, and pay only once you have it in your hands. Keep the conversation inside Zenora: it is what lets us help if something goes wrong.